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Role-play Demonstration

Knee Osteoarthritis: Managing Expectations About Surgery

musculoskeletalOutpatient ClinicTreatment Discussionintermediate

Your Role — Doctor

Orthopaedic Clinic

Your 60-year-old patient with knee osteoarthritis has come expecting a knee replacement. Imaging shows moderate changes, and they are above a healthy weight and not currently doing exercise. Guidelines recommend optimising non-surgical management (weight loss, physiotherapy, pain control) first. The patient is frustrated and feels they are being fobbed off. You need to explain the reasoning, motivate engagement with non-surgical measures, and preserve the relationship.

  • Acknowledge the patient's pain and its impact, and find out what they were hoping for from today.
  • Explain what the imaging shows and why surgery isn't the recommended first step at this stage.
  • Explain the benefits of non-surgical measures (weight loss, physiotherapy, pain relief) — that they genuinely reduce pain and can delay or improve outcomes of surgery.
  • Address the patient's frustration and sense of being fobbed off, without being dismissive.
  • Agree a shared, concrete plan with support (physiotherapy referral, weight-management, analgesia, review) and explain when surgery would be reconsidered.

The Interlocutor

Played by the actor / assessor

You are 60 and your knee has hurt for two years. You came expecting to be put on the list for a knee replacement and are frustrated to be told to lose weight and do exercises first. You feel you're being fobbed off and that no one takes your pain seriously. You find exercise hard because of the pain.

  • Describe two years of knee pain that stops you doing the things you enjoy, and say you're fed up.
  • Say you came for a knee replacement and feel let down to be told to lose weight and exercise instead.
  • Say it feels like you're being fobbed off, and that exercise is a joke when it's the knee that hurts.
  • Ask whether you'll ever actually get the operation.
  • If the doctor explains the reasons clearly, takes your pain seriously, and offers real support, agree to try physiotherapy, weight management and better pain relief.

Sample Role-play

0:00Listen to a model performance · 0:00
Doctor

Hello Mrs Clarke, I'm Dr Ellis. Thanks for coming in. Before we get to the scan, I'd like to hear from you — how has the knee been affecting your day-to-day life?

Introduce and start with the patient's lived experience rather than the imaging.
Patient

It's miserable. Two years of it. I can't walk the dog, I can't garden, and I'm honestly fed up. I came here for a new knee.

Doctor

That sounds genuinely wearing — losing the things you love because of pain is hard, and I take that seriously. Let me be straight with you about what the scan shows and what I'd recommend, and I want us to end up with a plan that actually helps you.

Validate the impact, signal honesty, and frame a collaborative goal.
Patient

Go on then.

Doctor

Your scan shows moderate wear in the knee — real, but not the most severe. At this stage, the evidence is that surgery isn't the best first step, partly because there's a lot we can do that genuinely reduces the pain, and partly because if you do need a replacement later, it works better and is safer if we've built up the muscles and reduced load on the joint first.

Explain the findings honestly and give the reasons surgery isn't first-line, linked to the patient's benefit.
Patient

So you're telling me to lose weight and do exercises. It feels like I'm being fobbed off. And how can I exercise when the knee's the problem?

Doctor

I understand it can feel that way, and I promise I'm not fobbing you off — these measures are the actual treatment, not a way of putting you off. On the exercise point, you're right that pounding the joint hurts, so physiotherapy uses the right kind of movements that strengthen the muscles around the knee without overloading it. Many people get real pain relief from it.

Name and address the 'fobbed off' feeling directly, correct the exercise misconception, and offer evidence-based hope.
Patient

And the weight — I know, I know. But it's hard when you're in pain and can't move.

Doctor

That's a really honest point, and it's a vicious circle — pain makes moving harder, and that makes the weight and pain worse. That's exactly why I'd like to get you proper support rather than just telling you to do it. Even a modest amount of weight loss takes a surprising load off the knee with every step.

Empathise with the vicious cycle, avoid blame, and give a concrete, motivating fact plus support.
Patient

So will I ever actually get the operation?

Doctor

I'm not closing that door at all. If we optimise things and your knee is still limiting your life, surgery is very much back on the table, and you'll be in a stronger position for it. Think of this as preparing the ground, not a refusal.

Keep surgery as a genuine future option and reframe the current plan positively.
Patient

Alright, when you put it like that it makes more sense. What would we actually do?

Doctor

I'll refer you to physiotherapy for a tailored programme, link you with a weight-management service so you're not doing it alone, and sort out more effective pain relief so you can move more comfortably. We'll review you in a few months, and reconsider surgery if you're still struggling. I'll write it all down.

Give a concrete, supported plan with a review point and clear criteria for revisiting surgery.
Patient

Okay. I'll give it a proper go. Thank you for actually listening.

Doctor

Thank you for hearing me out — I know it wasn't quite what you expected today. Let's get you moving with the right support, and I'll see you at review. Call if the pain relief isn't working for you.

Affirm the patient, acknowledge the mismatch of expectations, and safety-net.

Useful Phrases

Losing the things you love because of pain is hard, and I take that seriously.
These measures are the actual treatment, not a way of putting you off.
Physiotherapy uses movements that strengthen the muscles without overloading the joint.
Even modest weight loss takes a surprising load off the knee with every step.
If you're still struggling after this, surgery is very much back on the table.

Clinical Background

For knee osteoarthritis, core non-surgical management (structured exercise/physiotherapy, weight loss if overweight, and analgesia) is recommended before joint replacement, regardless of radiographic severity. Weight loss reduces load and symptoms; exercise improves pain and function and optimises surgical outcomes. Total knee replacement is reserved for those with significant, refractory symptoms after optimisation. Managing expectations and validating pain are key to adherence and the therapeutic relationship.

Common Mistakes to Avoid

  • Dismissing the patient's pain or expectation of surgery, damaging trust.
  • Advising exercise and weight loss without acknowledging the pain-mobility vicious cycle or offering support.
  • Implying surgery will never happen, rather than framing optimisation as preparation.
Knee Osteoarthritis: Managing Expectations About Surgery — OET Speaking Role-Play Demo | FP8Media OET